Blog
Practical change management for Shopify teams.
Playbooks, incident reviews, and operational habits that reduce downtime.
Shopify Plus Incident Response: The 'What Changed?' Playbook
A practical framework for running incident response on Shopify Plus stores — from first alert to post-mortem in under an hour.
Theme Changes on Shopify: What to Track and Why
Not all theme changes are equal. Here's what to capture, when to capture it, and how to avoid flying blind after a publish.
App Installs and Outages: How to Correlate the Timeline
App updates are one of the most common hidden causes of Shopify incidents. Here's how to surface them before your customers do.
Change Management for eCommerce Teams (Without Bureaucracy)
Change management doesn't have to mean tickets and approvals. Here's a lightweight approach that actually sticks.
Monitoring vs Change Logs: Why You Need Both
Monitoring tells you something is broken. Change logs tell you what changed. They're complementary, not substitutes.
Post-Mortems That Don't Waste Time: A Retail Template
A post-mortem template designed for eCommerce teams — focused on what changed, why, and how to prevent recurrence.