Ops teams
Cut incident root-cause time dramatically
When something breaks, the first question is always the same: what changed? Incident Mode shows changes around the time window so you can move from war room to fix fast.
The scenario
Your checkout conversion drops 40% at 2pm on a Friday. The war room is open. Multiple vendors have been working on the store this week.
The pain
Without a shared change log, you're asking everyone what they touched. Slack threads. Spreadsheets. Blame.
With Difflog
With Difflog, you open Incident Mode, set the window to the last 4 hours, and immediately see: a theme deploy at 1:48pm and a checkout script update at 1:52pm. Root cause found in minutes.
Story
Example: Friday afternoon checkout drop
A Shopify Plus retailer saw conversion drop 38% at 14:05. Using Incident Mode, the team identified a conflicting script tag added during a vendor hotfix at 13:57. Incident resolved in under 12 minutes.
See this use case in action.
Book a 15-minute demo and we'll walk through your specific setup.